Pivotal Associates has experience in assessing business situations and understand the complex determination of which processes can be performed by a third party and which ones should stay within an organization.  Choosing the right service provider and whether that service should be performed onshore or offshore is critical to the ongoing business processes conducted by your organization. 

Outsource arrangements work best when the transition process is planned and executed properly. Ultimately though, it is when the implementation occurs in an environment that fosters a true sense of teamwork that successful arrangements flourish.

Service Level Agreements ensure that providers help you meet the expectations of your customers, suppliers and employees. Pivotal has experience in developing SLA's that will protect your bottom-line and ensure seamless service to everyone concerned.